Medical Supply Customer Care Service Manager - Remote
Company: Numotion
Location: San Diego
Posted on: July 10, 2025
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Job Description:
Customer Care Representative (CCR) Manager Location: Work from
Home Flexibility Company: Numotion Drive Impact. Lead with Purpose.
Grow with Us. At Numotion, we are transforming the lives of
individuals with disabilities by delivering tailored mobility and
medical solutions that support active and independent living. We’re
looking for a dynamic Customer Care Representative Manager to lead
and develop our CCR team, ensuring exceptional service delivery and
operational excellence across our division. The pay range for this
position is $60,000-$70,000 salary. It is not typical for an
individual to be hired at or near the top of the pay range and
compensation decisions are dependent on the facts and circumstances
of each case. The specific compensation offered to a candidate may
be influenced by a variety of factors including skills,
qualifications, experience and location. What You’ll Do: As a CCR
Manager, you’ll oversee day-to-day operations of the Customer Care
team, ensuring customer orders are processed accurately and
efficiently while maintaining strong collaboration across
departments. You will also play a key role in talent
management—hiring, training, and coaching team members to deliver
outstanding support to our Account Managers (AMs), referrals, and
customers. Key Responsibilities: Lead and manage the daily
activities of the Customer Care team Recruit, train, and develop
CCR staff while driving high performance and engagement Monitor
workloads and align team capacity to meet service goals Ensure
timely, accurate order processing and proactive communication with
Account Managers Promote a customer-first culture by resolving
escalated customer concerns with professionalism Collaborate with
cross-functional teams to maintain continuity and accuracy
throughout the order lifecycle Use data and team input to identify
process improvements and workflow enhancements What You Bring:
Bachelor’s degree in business or a related field (or equivalent
experience) Proven leadership skills with experience managing
customer service or support teams Strong interpersonal and coaching
abilities Solid understanding of order processing systems, customer
service best practices, and funding/payer requirements Ability to
thrive in a fast-paced, high-volume environment Exceptional
problem-solving and organizational skills Why Join Numotion? By
joining Numotion, you’ll become part of a mission-driven team that
is making a real difference in people’s lives every day. We’re
committed to building a culture of inclusion, collaboration, and
growth. We offer a competitive total rewards package including:
Medical, dental, and vision insurance Short-term and long-term
disability 401(k) with company match Life insurance Paid time off
and holidays Ongoing training and career development opportunities
About Numotion: As the nation’s leading provider of Complex
Rehabilitation Technology, Numotion helps thousands of individuals
access customized mobility solutions that improve health,
independence, and quality of life. We believe our people are our
greatest strength. That’s why we’re committed to fostering an
inclusive, supportive, and values-driven workplace where everyone
can thrive. Numotion is an Equal Opportunity Employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. Numotion is a drug-free workplace.
Keywords: Numotion, El Cajon , Medical Supply Customer Care Service Manager - Remote, Customer Service & Call Center , San Diego, California