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Bioprocess Field Service Engineer - S. California

Company: Eppendorf Inc.
Location: San Diego
Posted on: October 21, 2019

Job Description:

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries.
This employee will be representing the Eppendorf by servicing equipment at customer sites, making sales recommendations, and troubleshooting our bioprocess instrumentation.

Key responsibilities:

* Perform service efficiently and effectively on Bioprocess instrumentation hardware and software as requested or initiated. This includes but is not limited to installation, repair, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement. Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, billing and quality documents in-house, on site at customer facilities or over the phone as required.

* Responsible for the sale of Eppendorf North America service products to meet stated revenue and costs objectives to meet personal, department, and corporate metric/goals. Activities include; define customer needs, understanding service products, quoting and selling activities. Participates in generating cross selling leads to sales colleagues to promote sales growth. Responsible for corporate assets including company vehicle, inventory, company tools, equipment and all other assigned assets.

* Establish and maintain a high degree of technical knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis.

* Creates a high level of customer satisfaction through exhibiting both excellent technical and customer skills. Demonstrates a positive can do professional image and attitude in front of customers and colleagues always. Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals. Exhibits excellent proactive pre- call planning and follow up skills.

* Routinely requires extensive or overnight travel up to 80% on short notice within or sometimes beyond defined territory or routine business hours to support customers, trainings and/or other ENA Service needs.

* Promotes the sale of Eppendorf North America service products to meet budgeted and associated service and sales goals.

* Responsible for inventory management of spare parts. Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules and regulations.

* Responsible for proper care of company tools, equipment and all other assigned assets.

* Adheres to universal safety precautions as required by Eppendorf North America and all other requirements mandated by clientele.

* Responsible to follow all required elements of the Quality Management System and all other company policies and procedures

Job Requirements:

* Associate s degree (AA) or equivalent from a two-year college or technical school.

* 3+ years hands-on experience working as a Service Engineer is preferred or related electrical/mechanical/software experience on capital equipment

* Effectively demonstrates Eppendorf s key competencies in the following ways:

* Customer Focus - building strong relationships across the organization and delivering customer-centric solutions

* Decision Quality - Making well-informed and timely decisions that keep the organization moving forwar

* Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

* Drives Results - Balancing competing priorities without comprising quality. Consistently achieving results with a sense of urgency.

* Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

* Manages Ambiguity Resourceful and resilient; operates effectively, even when things are not certain or the way forward is not clear

* Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

* Ensures Accountability - Holding self and others accountable to meet commitments

* Cultivates Innovation - Creating new and better ways for the organization to be successful

Are you interested in learning more about this exciting opportunity* If so, submit an application online at www.eppendorf.com. *PLEASE NOTE THAT ALL DOCUMENTS UPLOADED TO THE APPLICATION MUST BE ONE OF THE FOLLOWING FILE TYPES: .PDF, .DOCX, OR .XLSX
Eppendorf and all of its subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Keywords: Eppendorf Inc., El Cajon , Bioprocess Field Service Engineer - S. California, Engineering , San Diego, California

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