ElCajonRecruiter Since 2001
the smart solution for El Cajon jobs

Customer Success Manager

Company: Semper Solaris
Location: El Cajon
Posted on: February 19, 2021

Job Description:

Semper Solaris is the fastest growing leader in the Residential Solar Installation industry and we are looking for motivated Customer Success Manager to join the team! Semper Solaris has offices in Concord, Campbell, Sacramento, Manteca, Bakersfield, Los Angeles, Riverside, and San Diego. Our commitment to excellence has earned us an industry-wide reputation for being one of the top Roofing, Solar, and HVAC companies in California.SummaryThis individual will handle high-level escalations for all divisions of the company. This position will require the employee to work with all departments within the company to obtain background knowledge on each individual customer escalation as well as provide additional information/resolution to customers. The employee will be expected to be able to communicate any information to customers using effective language and professional demeanor.Responsibilities* Receive and respond to communications from customers expressing dissatisfaction. Listen empathetically; gather sufficient information from the customer to investigate the nature and seriousness of each complaint; provide timeline follow up and set expectations* Develop and maintain a good working relationship with departments/branches to facilitate the resolution of customer complaints* Compose communications to customers and employees to convey inquiries, complaints and compliments* Interact with departments/management to resolve complaints by gathering information from employees to respond appropriately to customer inquiries or complaints.* Consistently able to propose solutions to problems/inquiries from customers by maintaining a thorough understanding of company policies, procedures, products, services and operations and accurately collecting relevant information through all sources* Resolve customer escalations resulting from negative review publications while persuading the customer to reconsider their published opinion of the company* Provide status updates of customer complaints to executive team* Exhaust all efforts to prevent further escalations to managementSkills* Excellent written and verbal communication skills* High degree of precision and organization (detail-oriented)* Ability to multi-task (active listening and detailed note-keeping)* Ability to be assertive while maintaining a professional demeanor* Proven ability to professionally communicate in a concise manner both verbally and in writing, with a diverse audience of employees and customers. To include* High level interpersonal and conflict resolution skills* Ability to take initiative to investigate issues independently with minimal direction, resourceful and capable of navigating complex situations* Persuasive, persistent,and personableQualifications* Proficient in Microsoft Office 365, specifically Outlook Prior experience resolving customer escalations* Minimum of 5 years customer service experience preferred -specifically over the phone* Prior experience working for a residential construction company preferred* Experience with Salesforce Plus preferredBenefits* Competitive hourly rate!* Full benefits package includes: Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., and access to Semper's Employee Assistance Program* Paid sick and vacation time* Career path opportunities for top performers!Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.Powered by JazzHRTpKzJFQJVb

Keywords: Semper Solaris, El Cajon , Customer Success Manager, Executive , El Cajon, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


General Manager - Pre Opening for AutoCamp Joshua Tree!
Description: Do you love to create delight through service and attention to detail Are you a MacGyver who always finds a way to get it done If so, then we invite you to apply to AutoCamp to join our adventure. (more...)
Company: AutoCamp
Location: Joshua Tree
Posted on: 03/1/2021

Paragon Genomics: Director Of Bioinformatics (Santee)
Description: -- Click once to include in your search, click a second time to exclude, and a third time to reset. Distance Remote Jobs - Position type Contract - Full Time - Internship - Part Time - Seasonal (more...)
Company: AgHires
Location: Santee
Posted on: 03/1/2021

VP
Description: Job Description - VP, Information Systems MEM004498 Job Description VP, Information Systems - MEM004498 Description Position Summary The Vice President of InformationServices provides system-wide (more...)
Company: CTI Education Group
Location: Fountain Valley
Posted on: 03/1/2021


Pro Services Manager
Description: Job DescriptionPURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing (more...)
Company: Floor & Decor
Location: Fountain Valley
Posted on: 03/1/2021

Operations Manager OEM
Description: Your new career is just a few clicks away As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging (more...)
Company: Aimbridge Hospitality
Location: San Clemente
Posted on: 03/1/2021

Memory Care Program Director
Description: Pelican Bay is currently hiring a Memory Care Program Director br br Job Description: The Memory Care Program Director is responsible to meet resident care and activity needs and manage the overall (more...)
Company: Meridian Senior Living
Location: Beaumont
Posted on: 03/1/2021

Operations Manager
Description: Your new career is just a few clicks away As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging (more...)
Company: Aimbridge Hospitality
Location: San Clemente
Posted on: 03/1/2021

Assistant Store Manager
Description: JOB SUMMARY br The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively (more...)
Company: SPECTRUM
Location: Anza
Posted on: 03/1/2021

Director of Operations
Description: JOB SUMMARY This position oversees daily operations of the resorts assists the General Manager with handling all guest and team member issues effectively while keeping the resort running smoothly.ESSENTIAL (more...)
Company: Diamond Resorts
Location: Palm Springs
Posted on: 03/1/2021

Business Development Manager
Description: At Staffmark Group our vision is to Change the World one person, one job, one community at a time. Each of us has the power to change the world. And when a group of people come together with a common (more...)
Company: Staffmark
Location: Redlands
Posted on: 03/1/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

El Cajon RSS job feeds