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Location: El Cajon
Posted on: February 23, 2021

Job Description:

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Manages activities and staff of assigned food venue

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

  • Maintains efficient operation of assigned venue by developing and implementing departmental policies, procedures and practices, ensuring adequate staffing levels are maintained, monitoring staff activities, providing on-going support and guidance to team members as needed, conducting and facilitating staff meetings, informing staff of pertinent information, ensuring supplies and food products are available as needed, preparing menu and specification books, scheduling station rotations and assigning duties to staff based on business needs, ensuring policies and procedures are followed, processing voids and check corrections when necessary, ensuring server and cashier drop sheets are accurate at the end of the shift, and working off-site events as required. - 30%
  • Promotes guest service by monitoring service delivery, ensuring service standards are met, proactively speaking with guests, proactively resolving guest concerns, and referring complex problems to the Director of Fine Dining for resolution. - 30%
  • Develops team members by establishing a positive standard as a role model to others, fostering open communication and cooperation between management, team members and departments, monitoring team member performance, providing team members with direct, constructive, and consistent feedback, identifying on-going training needs, providing additional training as needed, conducting performance appraisals, and providing counseling, guidance and corrective action as needed. - 15%
  • Maintains safe and sanitary kitchen and storage areas by monitoring sanitation duties of staff, ensuring daily cleaning tasks are completed and storerooms, refrigerators, and freezers are kept neat and at correct temperature ranges, ensuring food product is properly stored and rotated, ensuring all work areas are clean, completing weekly inspection sheets, ensuring equipment is working efficiently, and ensuring team members comply with health and safety rules. - 10%
  • Ensures product and labor costs are within established guidelines by setting annual productivity goals, monitoring profit and loss statements, reviewing staffing overtime needs, modifying staffing as needed, regulating food product utilization, monitoring supplies for efficient and cost effective utilization, ensuring food freshness, and ensuring food waste is kept to a minimum. - 10%
  • Hires qualified staff by communicating staffing needs and advertising requirements to Human Resources, and interviewing and selecting most qualified applicants. - 5%
    Job Specifications:

    Education and Experience:

  • High School Diploma or G.E.D.
  • Current Food Handlers Card
  • 5 years of food & beverage experience
  • 2 years of customer service experience
  • 1 year of supervisory experience
  • 21 years of age Desirable:
    • Completion of Sycuan's Supervisory Certificate Program
    • Serve safe certified
    • Fine dining or steak house experienceSkills and Knowledge:

      • Ability to work various shifts and times
      • Ability to communicate effectively with guests and team members
      • Ability to provide leadership and guidance to staff
      • Ability to prioritize and perform multiple tasks and assignments
      • Ability to work multiple venues during the shift
      • Working knowledge of MS Word and Excel
      • Ability to maintain professionalism and composure
      • Ability to understand and follow verbal directives and written directions
      • Ability to accept constructive criticism
      • Ability to communicate effectively in the English language
      • Ability to routinely lift and carry up to 50 lbs.
      • Ability to stand and walk for up to eight hours at a time
      • Ability to bend, stoop, push and pull
      • Ability to work in a smoking environmentDesirable:
        • Multi-lingual Supervisory/Managerial Accountability:

          Direct: Food & Beverage Assistant Manager

          Indirect: All kitchen staff and non-exempt food & beverage staff

          If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Associated topics: assistant general manager, backend, deli manager, general manager, gm, operations, restaurant general manager, service manager, shift manager, store manager

Keywords: SYCUAN CASINO, El Cajon , FOOD AND BEVERAGE MANAGER-LOUNGE, Executive , El Cajon, California

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