Customer Care Manager
Company: BrightStar Care of Coronado
Location: El Cajon
Posted on: May 15, 2022
Job Description:
Job DescriptionAre you looking for a home care job where you can
make a difference in people's lives? Do you want to work for a home
care agency that truly cares about you? That's where you can shine.
What We Offer:At BrightStar Care we value each of our employees and
care about their wellbeing. We strive to provide best-in-class
benefits packages, including: · Employee Assistance Program·
Generous Paid Time-Off Plans· Free Training· Limited/Discounted OR
Free Legal Services· Employee referral bonus· OnCall bonus·
Enterprise Champion for Quality 8 YEARS RUNNING!· Weekly pay w/
direct deposit
- Every BrightStar Care location is independently owned and
operated· We promote from within· HomeCare Pulse Employer of
Choice· Over 95% of BrightStar locations are Joint Commission
accredited or in process! Responsibilities· Customer/client care –
effectively manages the customer care procedures and serves as
point of contact for client/customer relations.· Scheduling and
care coverage – supports and uses all technology tools and
resources to ensure proper business processes; schedules staff to
meet client care needs and minimize non-billed overtime; ensures
on-call phone and assigned staff are properly trained and available
as needed.· Assists with the intake of new clients and informs
potential clients of our services and reasons to utilize BrightStar
over other agencies· Assists in the development of organization
goals and agency performance improvement activities· Administers
agency policies and procedures· Assists the Director of Nursing
with assessing the competency of staff to promote quality,
continuity and safety of a client's care· Supervises, educates and
coaches other field personnel, as directed by the Director of
Nursing· Provide information to be used for statistics, reports and
records for purposes of evaluation and reporting of organization
activities· Assures proper maintenance of clinical records in
compliance with local, state and federal laws· Assures compliance
with all local, state and federal lawsRequirements· High School
Diploma required· Proficient in MSOffice (Outlook, Word, Excel, and
PowerPoint)· Flexibility and good time management skills A MUST·
Excellent organization, planning, and project management skills.·
Valid driver's license; valid state required proof of auto
insurance.· Transportation to meet the needs of position and scope
of job responsibilities.We are an Equal Opportunity Employer and do
not discriminate against applicants due to race, ethnicity, gender,
veteran status, or on the basis of disability or any other federal,
state or local protected class.
Keywords: BrightStar Care of Coronado, El Cajon , Customer Care Manager, Executive , El Cajon, California
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