HR Contact Center Manager
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for a Manager, People Services to oversee
HR Contact Center operations and ensure high-quality customer
service for HR inquiries.
Key Responsibilities
Manage day-to-day HR Contact Center services, ensuring timely
resolution of inquiries
Monitor service quality and identify process improvement
opportunities
Develop forecasts and staffing plans to meet service level
agreements
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or
related field required; Master's degree preferred
5+ years of experience in a Customer Service Center or Human
Resources role
PHR or SPHR certification preferred
Keywords: VirtualVocations, El Cajon , HR Contact Center Manager, Executive , Vista, California
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