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Dispatch/ Customer Service

Company: Air Temperature Specialists
Location: El Cajon
Posted on: April 1, 2021

Job Description:

Job Purpose:Demonstrates remarkable customer service by answering phone calls/ emails from customers and scheduling desired service. Duties:* Ensure great customer service and maintain good customer relations.* Maintain clear communication with office staff, field staff, and managers.* Create and prioritize dispatches based on efficiency, urgency, and importance.* Monitor field staff throughout the day and adjust accordingly* Enter data and notes in scheduling system and maintain logs and records of service calls Skills/Qualifications:* Active listener and excellent communication skills* Critical thinking and ability to problem solve* Basic understanding of Google Drive programs Company Benefits:* Medical/ Dental Insurance* 401(k) retirement* Paid Time Off* Paid Holidays

Keywords: Air Temperature Specialists, El Cajon , Dispatch/ Customer Service, Hospitality & Tourism , El Cajon, California

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