Concierge/Front Desk The Ritz-Carlton Club, Aspen- 21021055
Company: Marriott International, Inc.
Location: El Cajon
Posted on: April 8, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The Ritz-Carlton Club Aspen Highlands
located at 0075 Prospector Rd, Aspen, CO 81611,US is hiring a
Concierge/Front Desk The Ritz-Carlton Club, Aspen. Responsibilities
include: Assist members and guests with the pre-arrival process,
arrival/check-in, member activities/experiences, problem resolution
and member departure/check-out. Conduct pre-calls to arriving
members, make pre-arrival arrangements, grocery orders, amenity
orders, and handle any other member arrival requests. Review and
log preferences/traces in computer system. Contact members for
pre-departure calls. Handle Front Office duties, including
check-in/check-out, prepare arrival packets and departure folios,
perform audit checklists, prepare and distribute welcome packages,
process billing and perform administrative duties. Respond to
requests for visitor information, special arrangements, activities
or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond
to special requests from members/guests with unique needs and
follow up to promote satisfaction. Gather, summarize, and provide
information about the property and the surrounding area amenities,
including special events and activities. Answer, record, and
process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Engineer,
Bellperson, Housekeeping) as necessary to resolve call, request, or
problem. Understand and assist with reservation services. Assist
with Bell/valet services for owners when requesting their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work
conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearances are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all members and guests
according to company standards, anticipate and address service
needs, assist individuals with disabilities, and thank others with
genuine appreciation. Speak with others using clear and
professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. The hourly rate for this position is $23.00
per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. Apply now at
https://jobs.marriott.com/marriott/jobs/21021055?%3Flang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law.
Keywords: Marriott International, Inc., El Cajon , Concierge/Front Desk The Ritz-Carlton Club, Aspen- 21021055, Hospitality & Tourism , El Cajon, California
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