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Computer Operator

Company: CommScope
Location: El Cajon
Posted on: May 20, 2020

Job Description:

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers- we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity.Information Technology Help Desk, Critical Response, Techinal and Customer SupportDuties and Responsibilities:Ensures the security, reliability and availability of the information systems that support customers which include: system monitoring by addressing complaints; adding/deleting/modifying the appropriate descrambler unit, business system or tier information; entering commands or performing actions relevant to clearing the application software system to restart or start normal operation. Runs daily reports/monthly audits/ad hoc reports. Safeguards application software databases and reports actual/potential security violations. Provides telephone support and troubleshoots/documents system hardware, software, and operator problems and escalates when appropriate. Makes routine decisions and solves problems using standard operating procedures to moderately complex issues with minor impact to operations (cost, time, quality) as a result of error.Skills Required:

  • 3 + years' experience in technical support, help desk/call center work environment.
  • Experience working with Information Technology (IT) network systems
  • Proficiency level in Microsoft Office (Word, Excel, Access).
  • Strong communication Skills
  • Ability to be flexible in work scheduleIt is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.;;

Keywords: CommScope, El Cajon , Computer Operator, IT / Software / Systems , El Cajon, California

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