SYSTEMS ENGINEER-GAMING-Information Technology

Company: SYCUAN CASINO
Location: El Cajon
Posted on: February 23, 2021

Job Description:

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Maintains infrastructure systems to include windows servers, server/SAN hardware, VM environment, Active Directory Infrastructure, Exchange, and desktop deployment/automation

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Ensures Gaming Systems services availability by implementing and supporting Gaming Systems applications, building servers, storage, and related hardware, monitoring performance, troubleshooting, implementing service packs and hotfixes, planning optimization, virtualization and systems capacity, installing upgrades, and documenting installations and integrations as needed. - 40%
• Ensures security and data integrity by planning and implementing disaster recovery, scheduling and verifying data backups on all systems, maintaining security groups and account security policies, performing server security audits, reporting findings, troubleshooting, debugging crash dumps, and performing root cause analysis. - 30%
• Maintains Gaming Systems availability by enforcing change management processes, policies and procedures, supporting proprietary and third-party application servers, monitoring performance, documenting installations, changes and upgrades, training IT personnel to support gaming functionality, and providing advanced technical support of gaming applications. - 30%
  Job Specifications:
  
  Education and Experience:
  
  Essential:
  

• Bachelor's Degree in Computer Science or related field or MCSE Certification or equivalent experience
• 5 years of major CMS system (ATI, Bally, IGT, Konami) Administration
• 3 years experience managing system integration gateways
• 3 years experience with table games management software
• 3 years experience with Title 31 reporting such as
• 3 years experience with bingo systems
• 3 years experience with pormotion management systems Desirable:
  
  • Cisco CCNA certification in good standing
  • Wireless network certification such as CWNP
  • MCITP Server Administrator certification in good standing
  • ATI Oasis experience
  • Bravo or Pit Boss software experience
  • Resort Advantage and New Wave application support
  • Planet Bingo Epic systems experience
  • Atrient systems experience
  • 3 years experience in Server-based gaming system administration Skills and Knowledge:
    
    Essential:
    
    • Proficiency in Casino Management System (CMS) server and application management
    • Proficiency in Table Games application and server management
    • Proficiency in Title 31 reporting system administration
    • Working knowledge of CMS integration gateways: cash and no-cash.
    • Proficiency in server and application management
    • Working knowledge of integration gateways: cash and no-cash.
    • Working knowledge of enterprise network operations (LAN, WAN, Wireless)
    • Working knowledge of change control management
    • Working knowledge of hand-held tablet and mobile application deployment
    • Working knowledge of virtualization technologies, such as VMWare and Hyper-V
    • Working knowledge of DNS, DHCP and WINS administration
    • Working knowledge of server optimization, monitoring techniques and tools
    • Working knowledge of Disaster Recovery Planning implementation and support
    • Working knowledge of enterprise malware protection software
    • Working knowledge of advanced PC, application and network troubleshooting methods
    • Working knowledge of installing and maintaining network and telecom cabling
    • Working knowledge of datacenter cabling practices including power, cooling, rack cable management
    • Ability to function in a project methodology oriented environment
    • Ability to present complex concepts and technologies in a clear and concise manner
    • Ability to provide training and support for users with varying degrees of IT knowledge
    • Ability to serve as a coach and mentor for PC/LAN Technician staff
    • Ability to communicate problems and resolutions effectively and professionally to non-IT personnel
    • Ability to balance operational and technical processes and requirements
    • Excellent organizational skills
    • Excellent critical thinking and decision-making skills
    • Excellent customer service skills
    • Ability to maintain professionalism and composure
    • Ability to interact effectively with a diverse team member population
    • Ability to accept constructive criticism
    • Ability to prioritize multiple tasks and assignments
    • Ability to work with little or no supervision
    • Ability to be on call to provide 24/7 support
    • Ability to maintain confidentiality
    • Ability to understand and follow verbal and written directions
    • Ability to communicate effectively in the English language
    • Ability to work in a smoking environment
    • Ability to appear at work on time Desirable:
      
      • Working knowledge of advanced Cisco routing, switches, Unified Communications, Wireless, Unified Communications, Digital Media, Working knowledge and proficiency in Cisco ASA, FWSM, IPS, VPN, and Ironport appliances
      • Extensive working knowledge Cisco network design, installation, configuration, monitoring, troubleshooting, and operation
      • Proficiency in routing protocols (OSPF, RIP, IS-IS, and BGP), network virtualization (VRF, MPLS) and Ethernet standards
      • Working knowledge of Cisco Operating Systems: IOS, CatOS, AsyncOS, ASDM, and Aironet
      • Working Knowledge of IP protocols and OSI model
      • Working knowledge of Cisco hardware models
      • Working knowledge of enterprise networking architecture, protocols, network security methodology, and network operations
      • Working knowledge of tracking significant problems, monitoring performance, optimizing performance, and performing upgrades to hardware and software as required in a Cisco environment
      • Working knowledge and experience in network traffic analysis
      • Working knowledge of relational database structure and maintenance
      • Working knowledge of Linux, Unix and open-source operating systems Supervisory/Managerial Accountability:
        
        Direct: None
        
        Indirect: None
        
        If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team! Associated topics: equipment, ip, maintain, maintenance, network, satcom, satellite, server, system specialist, technician

Keywords: SYCUAN CASINO, El Cajon , SYSTEMS ENGINEER-GAMING-Information Technology, IT / Software / Systems , El Cajon, California