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Field Service Tech - I/II/III - San Diego

Company: HR Services Group
Location: El Cajon
Posted on: January 25, 2023

Job Description:

About the job Field Service Tech - I/II/III - San Diego


The following duties are reflective of most daily duties. However; other duties may be assigned as business needs dictate.

Field Responsibilities:

  • The incumbent is required to perform repairs, preventative maintenance, installations, and shop infrastructure work as needed.
  • Assist other technicians and staff as needed. Work may include pick-up and delivery of equipment, field service, shop service/repairs, calibration, and preventative maintenance of refrigerated (and some non-refrigerated) scientific equipment including freezers, refrigerators, lyophilizers, vacuum pumps, and other types of equipment.
  • Provides support for servicing customers' specialty equipment in shop.
  • May be required to work scheduled and unscheduled overtime and "on-call" as needed.
  • Technical Support:
  • This may include physical involvement in the field repair or diagnosis of equipment.
  • Foster a positive work relationship with clients, vendors and co-workers.
  • Technical generalist
  • Trainee
  • May train junior technicians

    • Environmental Test Chambers (PMs)
    • Lyophilizers (PMs)
    • Cold Room Service (PMs)
    • ULT Rebuild/Renewal
    • Chillers (PMs)
    • RO Systems (PMs)
    • Dehumidifiers (PMs)
    • Humidity Boilers (PMs)
    • Ice Machines
    • Calibration
      • Sterilization/Autoclaves (PMs)
      • Cage Rack Washers (PMs)
      • Glass Washers (PMs)
      • RO Systems (PMs)
      • Equipment Installation
      • Calibration
        Work order management:
        • Review work orders including, but not limited to: written work descriptions.
        • Maintain labor and material costing requirements on all jobs.
        • Customer Service:
        • Brings escalated customer issues to the attention of the Field Service Supervisor.
          • Support the goals of the Service department to achieve installation, sales and collection budgets on weekly/monthly basis.
          • Management of personal company issued vehicle maintenance which includes scheduling, upkeep and inventory in conjunction with Office Administrator.
          • Perform any reasonable request as directed by management.

            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            EDUCATION and/or EXPERIENCE

            High School Diploma and two years related experience and/or training; or equivalent combination of education and experience. Successful completion of Cascade Thermal Solutions training program. Prior supervision experience in scientific or specialized refrigeration, sterilization or HVAC preferred.


            Experience with Microsoft Office Suite and internet functions is required; accounting and construction software packages preferred.


            Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers, vendors and managers via phone and in person.


            Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.


            Ability to apply common sense understanding to carry out instructions given in all forms. Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to interpret and offer solutions to more complex problems involving several concrete variables in standardized situations.


            While performing the duties of this job, the employee is regularly required to sit, talk and listen; using hands to type. The employee is often required to stand, reach with hands and arms, climb ladders and stoop, bend, kneel, crouch, or crawl and walk on concrete surfaces. The employee may occasionally be required to lift and/or move up to ninety (90) pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Prosthetic or mechanical substitutes for many of the above tasks are acceptable.


            The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.

            The noise level is moderate (may be loud on some job sites). Climates vary out of doors; typically ranging from 45-115 degrees. Office work is performed in a comfortable office environment. Customers' facilities where work may often be performed can vary

Keywords: HR Services Group, El Cajon , Field Service Tech - I/II/III - San Diego, IT / Software / Systems , El Cajon, California

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