Application/Product Support Engineer
Company: Solugenix Corp
Location: East Irvine
Posted on: July 2, 2025
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Job Description:
Application/Product Support Engineer Irvine, CA (Hybrid- 3 days
onsite, 2 days remote) Full-Time Job ID 25-09694 Solugenix is
seeking an experienced Application/Product Support Engineer for a
full-time, hybrid position based in Irvine, CA. We are looking for
an Application/Product Support Engineer to help ensure our internal
development teams and external users have a seamless experience
using our development tools and platforms. You will work closely
with software engineers, DevOps, and product teams to troubleshoot
issues, optimize tooling, and contribute to improving the developer
experience. Required Skills: SCM Tools: GIT, GITHUB, SVN (any one
of these) CI/CD Tools: Jenkins, Bamboo, GitHub Actions, Circle CI
(any one of these) Code Editors & IDEs: Visual Studio Code (VS
Code), Visual Studio (any one of these) Security & Code Quality
Tools: SonarQube, JFrog, Snyk (any one of these) Required
Experience:10 years of IT experience. 5 years of experience in
product support engineering. Strong experience in managing the
complete lifecycle of tools - handling licenses, upgrades, updates,
and version control for the tools listed above. Key
Responsibilities:Provide technical support for internal and
external developers using build systems, CI/CD pipelines, source
control tools, and other internal development tools. Troubleshoot,
debug and resolve issues related to development workflows, build
environments, and development tools. Collaborate with tool owners
and infrastructure teams to improve tooling reliability,
scalability, and usability. Create and maintain documentation for
tools, workflows, and best practices. Monitor support tickets and
maintain SLAs to ensure timely resolution of developer issues.
Gather feedback from developers and suggest improvements to tooling
and processes. Help onboard new developers by setting up and
supporting local dev environments and toolchains. Contribute to
automation scripts, extensions, or plugins that streamline
development workflows. Pay Range for CA, CO, IL, NJ, NY, WA, and
DC: $65/hour to $72/hour. Starting rate of pay offered may vary
depending on factors including but not limited to, position
offered, location, education, training, and/or experience.
Solugenix will consider qualified applicants with a criminal
history pursuant to the California Fair Chance Act and Ordinance.
Applicants do not need to disclose their criminal history or
participate in a background check until a conditional job offer is
made to you. After making a conditional offer and running a
background check, if we are concerned about conviction that is
directly related to the job, applicants will be given the chance to
explain the circumstances surrounding the conviction, provide
mitigating evidence, or challenge the accuracy of the background
report. About Solugenix Solugenix is a leader in IT services,
delivering cutting-edge technology solutions, exceptional talent,
and managed services to global enterprises. With extensive
expertise in highly regulated and complex industries, we are a
trusted partner for integrating advanced technologies with
streamlined processes. Our solutions drive growth, foster
innovation, and ensure compliance—providing clients with
reliability and a strong competitive edge. Recognized as a 2024 Top
Workplace, Solugenix is proud of its inclusive culture and
unwavering commitment to excellence. Our recent expansion, with new
offices in the Dominican Republic, Jakarta, and the Philippines,
underscores our growing global presence and ability to offer
world-class technology solutions. Partnering with Solugenix means
more than just business—it means having a dedicated ally focused on
your success in today's fast-evolving digital world.
Keywords: Solugenix Corp, El Cajon , Application/Product Support Engineer, IT / Software / Systems , East Irvine, California
