Child Care Specialist
Company: Public Consulting Group, Inc.
Location: El Cajon
Posted on: January 11, 2021
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Job Description:
Overview About Public Consulting GroupPublic Consulting Group,
Inc. (PCG) is a leading public sector solutions implementation and
operations improvement firm that partners with health, education,
and human services agencies to improve lives. Founded in 1986 and
headquartered in Boston, Massachusetts, PCG has over 2,500
professionals in more than 60 offices worldwide. PCG's Human
Services practice helps state, county, and municipal human services
agencies to achieve their performance goals in order to better
serve populations in need. PCG's seasoned professionals offer
proven solutions to help agencies design programs, services, and
systems; increase program revenue; cut costs; and improve
regulatory compliance with state and federal regulations. To learn
more, visit
http://www.publicconsultinggroup.com/humanservices/.Responsibilities
Overall Responsibilities:Public Consulting Group, Inc. (PCG)
currently seeks highly organized and detail-oriented individuals
with drive and determination to aid in our mission to support low
income families in San Diego County. PCG offers--opportunities with
challenges and performance-driven rewards to all of our staff. Our
corporate culture attracts individuals who are interested in making
an immediate impact on their community as well as their own career.
PCG is seeking highly motivated and dependable Child Care
Specialist with an interest in public service who can work in our
San Diego, CA Stage 1 Child Care Payment Services operation. The
Specialists will serve as--information and communication sources
for parents, colleagues, providers, and other county agencies to
help link families with quality child care options. These staff
will be responsible for working with families from
diverse--backgrounds, determining child care needs, entering
appropriate information into CalWIN, continuously--monitoring child
care schedules and be the team lead for the KinderTrak data
management system.Specific Responsibilities:* Manage incoming
referrals, set up files and assure all appropriate information is
updated in and--entered into the case management data base
system(s).* Complete intake summaries with detailed notes form the
interview.* Request and compile required verifications.*
Understanding of child care options available to parents, including
understanding of child care quality designations.* Provide parents
with information on child care resources and options.* Complete
client information in the case management database(s).* Manage
cases using all State and County computer systems.* Identify proper
forms; obtain signatures on all required forms and documentation.*
Establish and maintain good working relationships with partners
including CalWORKs participants,--County staff, child care
providers and * Stage 2 and 3 child care payment agencies.* Provide
monthly reporting statistics to supervisor for designated area of
responsibility.* Ensure regular quality control checks relative to
data and system functionality are performed of KinderTrak (KT4)*
Quality Control reports are run regularly. Data inconsistencies or
issues are brought to the attention of the supervisor.* Provide
training to newly hired staff in proper system use.* Provides first
line technical support and follow up training support as needed.
Escalates issues that cannot be easily or quickly resolved or
addressed to the supervisor.Job Requirements:Required Skills*
Proper etiquette including customer relation techniques, superior
verbal and communications skills.* Excellent accuracy and attention
to detail.* Ability to prioritize work and meet deadlines.* Ability
to recognize and maintain the confidentiality of all materials in
the work setting.* Understanding of modern office methods and
practices; efficient with computers.* Demonstrated ability to use
various computer systems, preferably CalWIN and KinderTrak,
although--not required.* Ability to establish and maintain
professional relationships with community partners and providers.*
Ability to partner with and motivate clients from a diverse range
of backgrounds.* Ability to maintain a record keeping and follow-up
system.* Ability to work independently, requiring minimal
supervision and on multiple projects simultaneously.Required
Education and Experience* At least 1 year of experience using the
KinderTrak system.* Demonstrated understanding and comfort working
with software systems and running reports.* Ability to review
system data and identified data integrity issues.* High School
Diploma required; Bachelor's Degree preferred.* Accounting
experience or background a plus.* Previous child care management,
resource and referral, and/or payment experience preferred.EEO
Statement Public Consulting Group is an equal opportunity employer.
All qualified applicants receive consideration for employment
without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity, protected veteran status,
or status as a qualified individual with a disability. VEVRAA
Federal Contractor.
Keywords: Public Consulting Group, Inc., El Cajon , Child Care Specialist, Other , El Cajon, California
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