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Patient Access Representative (El Cajon)

Company: San Ysidro Health
Location: El Cajon
Posted on: May 3, 2021

Job Description:

PositionSummary:Answer telephones,greets, assists and directs visitors, patients and other clinic office callers.Guides, screens and registers new patients. Assists patients in obtainingservices and provides information on funding eligibility and inquiries relatedto patient access processes, policies, and/or other related information;researches and resolves customer problems. Performs clerical duties to supportthe daily business activities of the clinic location.EssentialFunctions of the Job: Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. Enters all patient demographic information into NextGen system. Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. Obtains and documents funding information from patients and provides information on available funding resources. Uses payer resources (RTS) and websites to explore and access eligibility; initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. administers and determines patient eligibility for Sliding Fee Discounts Program. Works in collaboration with all areas of patient inquire to identify and resolve issues and/or barriers. Enters a variety of fiscally related information into databases; maintains fiscal records and files. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Recognizes need for immediate and urgent services. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies.AdditionalDuties and Responsibilities: Maintains established depa1tmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards Participates in educational programs and in-service meetings Attends meetings as required. Performs other related duties as assigned or requestedJobRequirements:Education Required(Minimum level of education): High School or GED equivalent.Certifications/Licenses: CA Driver's License preferred. Medical Assistant Certification preferred.Experience: One-year of customer service experience required. Previous experience in a Medical setting preferred.Verbal and WrittenSkills Required to Perform the Job: Must have good written and verbal communication skills.Technical Knowledge andSkills Required Perform the Job: Must have verbal ability for accurate and tactful explanation.Equipment Used: Multi-extension phones; CRT/PC, and other office machines.Working Conditions andPhysical Requirements: May be required to lift approximately 25 lbs. mostly sitting position. May be required to travel to other sites. May be required to work evenings and/or weekends. Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent or unlawful behavior or activity.About UsSan Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search ofmedical services for their families and community. Almost 50 years later, SanYsidro Health now provides innovative care to over 92,000 patients through avast and integrated network of 34 program sites across the county. San YsidroHealth could not serve our patients without the dedication of our passionateand hardworking employees. Apply today and become a part of our mission-driven team!San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to reace, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Other details Pay Type Hourly Apply Now

Keywords: San Ysidro Health, El Cajon , Patient Access Representative (El Cajon), Other , El Cajon, California

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