Customer Service Representative

Company: Ewing Irrigation and Landscape Supply
Location: EL CAJON
Posted on: May 3, 2021

Job Description:

CUSTOMER SERVICE REPRESENTATIVEWHO WE ARE!Ewing Irrigation & Landscape Supply is the largest family-owned supplier of landscape and irrigation products in the country. Ewing supplies professional contractors with irrigation supplies, water efficient and sustainable solutions, landscape and turf products, agronomics and growing, hardscape and outdoor living, landscape lighting, water features, erosion control and more. Ewing also offers industry-leading training classes and events for professionals in the landscaping, sports field, golf and grower industries.POSITION OVERVIEWThe Ewing Service Professional serves as the front line for in-branch customer relations, customer service, branch and vehicle maintenance, and daily branch operations. A Service Professional provides meaningful service to our customers in the most pleasant and professional manner possible. A Service Professional will support the Branch Managers and companys goals.PRINCIPAL ACCOUNTIBILITIESService Professionals are expected to support Branch Managers by performing the tasks and activities required for successful branch operations, as well as providing in-store customer support. Additional requirements include completion of tasks and activities assigned in support of annual plans established by the Branch, its Region and Division. The job performance of a Service Professional will be evaluated based upon their effectiveness in executing the duties and responsibilities listed below.What Youll Do!

• Execute the annual plan for the branch in accordance with Branch Managers and the Companys strategic objectives.
• Perform daily branch operations, including (but not limited to) inventory management, customer service, order entry, end-of-day completion, stock transfer and vendor shipping and receiving, debit memos, compliance, marketing database maintenance, merchandising and other general duties, under the direction of the Branch Manager.
• Perform regular physical inventories and cycle counts. Physical Inventories are performed three times a year, and participation is mandatory. Inventory is typically performed on Friday and Saturday, and multiple prep days may be required before inventory. Inventory includes pre-counting, bar-coding product, counting using the wireless handheld, variance counting and reconciliation. Cycle counts are performed weekly and should be completed on Saturday, unless the branch is closed.
• Use of payroll system regularly to clock in and out in accordance with Company policy and state/federal laws and regulations.
• Maintain facility, including (but not limited to) vehicle/equipment maintenance and logs, supply stocking levels, cleanliness, organization of the branch and yard, and suggest cost-saving strategies.
• Adopt and master the use of basic company tools and systems including technology, software, email, etc. and adhere to Company policy.
• Maintain a safe working environment and compliance with state/federal safety standards.
• Provide superior customer service at all times.
• Conduct other duties as assigned by management which may include driving a company vehicle.

The Skills We Are Seeking!

• Conduct yourself with professionalism in all communication with fellow employees, customers, vendors, management, and Home Office staff.
• Attend and participate in monthly branch meetings.
• Read and contribute to Company communications, including (but not limited to) the Branch Briefs, E-News Alert, Presidents Message, regional newsletters, etc.
• Champion Ewing culture and commitment throughout all business activities.
• Communicate all operational and customers service issues with Branch Manager.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Ewing Irrigation and Landscape Supply, El Cajon , Customer Service Representative, Other , EL CAJON, California

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