Customer Service Representative
Company: Ewing Irrigation and Landscape Supply
Location: EL CAJON
Posted on: May 3, 2021
CUSTOMER SERVICE REPRESENTATIVEWHO WE
ARE!Ewing Irrigation & Landscape Supply is the largest
family-owned supplier of landscape and irrigation products in the
country. Ewing supplies professional contractors with irrigation
supplies, water efficient and sustainable solutions, landscape and
turf products, agronomics and growing, hardscape and outdoor
living, landscape lighting, water features, erosion control and
more. Ewing also offers industry-leading training classes and
events for professionals in the landscaping, sports field, golf and
grower industries.POSITION OVERVIEWThe Ewing
Service Professional serves as the front line for in-branch
customer relations, customer service, branch and vehicle
maintenance, and daily branch operations. A Service Professional
provides meaningful service to our customers in the most pleasant
and professional manner possible. A Service Professional will
support the Branch Managers and companys goals.PRINCIPAL
ACCOUNTIBILITIESService Professionals are expected to
support Branch Managers by performing the tasks and activities
required for successful branch operations, as well as providing
in-store customer support. Additional requirements include
completion of tasks and activities assigned in support of annual
plans established by the Branch, its Region and Division. The job
performance of a Service Professional will be evaluated based upon
their effectiveness in executing the duties and responsibilities
listed below.What Youll Do!
The Skills We Are Seeking!
- Execute the annual plan for the branch in accordance with
Branch Managers and the Companys strategic objectives.
- Perform daily branch operations, including (but not limited to)
inventory management, customer service, order entry, end-of-day
completion, stock transfer and vendor shipping and receiving, debit
memos, compliance, marketing database maintenance, merchandising
and other general duties, under the direction of the Branch
- Perform regular physical inventories and cycle counts. Physical
Inventories are performed three times a year, and participation is
mandatory. Inventory is typically performed on Friday and Saturday,
and multiple prep days may be required before inventory. Inventory
includes pre-counting, bar-coding product, counting using the
wireless handheld, variance counting and reconciliation. Cycle
counts are performed weekly and should be completed on Saturday,
unless the branch is closed.
- Use of payroll system regularly to clock in and out in
accordance with Company policy and state/federal laws and
- Maintain facility, including (but not limited to)
vehicle/equipment maintenance and logs, supply stocking levels,
cleanliness, organization of the branch and yard, and suggest
- Adopt and master the use of basic company tools and systems
including technology, software, email, etc. and adhere to Company
- Maintain a safe working environment and compliance with
state/federal safety standards.
- Provide superior customer service at all times.
- Conduct other duties as assigned by management which may
include driving a company vehicle.
- Conduct yourself with professionalism in all communication with
fellow employees, customers, vendors, management, and Home Office
- Attend and participate in monthly branch meetings.
- Read and contribute to Company communications, including (but
not limited to) the Branch Briefs, E-News Alert, Presidents
Message, regional newsletters, etc.
- Champion Ewing culture and commitment throughout all business
- Communicate all operational and customers service issues with
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: Ewing Irrigation and Landscape Supply, El Cajon , Customer Service Representative, Other , EL CAJON, California
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