Position Summary: Under the direction of the Ambulatory Care
Manager, the Ambulatory Care Supervisor oversees the daily clinical
operations, and patient care activities of assigned care teams.
Within the supervisor role, will carefully balance direct patient
care and supervisory duties to ensure the highest quality service
and care is provided. Responsible for the delivery of
patient-centered services in accordance with the San Ysidro Health
Model of Care designed to deliver safe, high-quality, cost
effective care, and improve health outcomes by meeting the
population health management needs of the communities served.
Essential Functions of the Job:
- Supervise and coordinate daily team based functions according
to the Patient Centered Medical Home care model. Lead care teams in
the achievement of organizational goals for health outcomes
improvement, patient safety, satisfaction, and clinical quality
- Follow evidence based guidelines to assist in the development
of department protocols, policies and procedures to optimize
clinical outcomes across the continuum of care.
- Implement and monitor approved medical management protocols and
pathways to optimize clinical outcomes.
- Select, train, orient, supervise and develop nurses and medical
assistants. Evaluate clinical competencies on hire, annually, and
as needed and complete performance reviews in collaboration with
Clinical Services Manager.
- Maintain optimal staffing schedules and provide direct patient
care as needed to support clinic operations.
- Supervise assigned care team staff, oversee care team
operations and develop teams that meet the growing needs of the
communities served. Ensure the staff provides the highest quality
of care which complies with the Nurse Practice Act, TJC,
federal/state/local, and health plan requirements.
- Maintain continuous audit readiness of staff and clinical
spaces by being a visible leadership example consistently making
rounds in patient care areas, and ensuring daily clinical
compliance with local/state/federal guidelines and
- Utilize effective problem solving techniques and collaborate
with Clinical Services Manager to provide disciplinary action as
needed to improve employee relations.
- Ensure clinical preparedness to meet patient care needs by
overseeing a number of initiatives and programs such as infection
control, medication, immunization, and administration
- Serve as the nursing representative at site Continuous Quality
Improvement meetings, and organizational clinical quality meetings
assuming accountability for identifying, coordinating, and
implementing improvements in the nursing and medical assistant
workflow that impact overall patient care workflow
Additional Duties and Responsibilities:
- Maintains professional growth and development of department
through seminars, workshops and profession affiliations to keep
them abreast of latest trends in field of expertise.
- Utilizes and organizes time efficiently to maximize
- Works both independently and in a team-oriented, collaborative
- Adapts to shifting priorities, demands and timelines.
- Attends and participates in meetings as required.
- Ability to travel to multiple sites within SY Health
- Supervises Immunizations to assure compliance with program
- Performs other related duties as assigned or requested.
Education Required (Minimum level of education): Associate
Degree in Nursing.
Preferred: Bachelor Degree in Nursing or Health Care related
Certifications/Licenses Required: Current California RN; CPR
Experience Required (Minimum level of experience): At least one
year of clinical nursing experience as an RN, preferably with
direct reports and/or unit oversight.
Verbal and Written Skills Required to Perform the Job: Bilingual
preferred. Excellent written and verbal communication skills.
Technical Knowledge and Skills Required to Perform the Job:
Knowledge of current nursing practices with strong interpersonal
and leadership skills is required. Proficient in Microsoft
Office and excellent mathematical computational skills.
Equipment Used (Computers, phones, vehicles, copy machines, and
fax machines etc.): Office equipment such as computers, copiers,
telephone, fax machines, etc. Medical equipment includes emergency
equipment, defibrillator (AED), nebulizer, etc.
Working Conditions and Physical Requirements: Frequent prolonged
standing/walking. Occasionally lifts, positions, pushes, and/or
transfers patients. Occasionally lifts supplies and equipment.
Handles emergency or crisis. Occasionally subject to multiple calls
and inquiries. Exposed to unpleasant elements (Accidents, injuries
and illness). May work variable hours to include, weeknights and
weekends. Requires reliable transportation for occasional traveling
to clinics in San Diego County.
We Offer a Dynamic and Diverse Work Environment. Benefits are an
important part of our employee value proposition:
- Annual Merit Increases
- Affordable Medical, Dental, and Vision Coverage
- Paid Holidays and a Floating Holiday
- Ten Paid Vacation Days Annually
- Paid Sick Leave
- $300 Annually of Education Reimbursement
- 403b Retirement Plan and 162 Bonus Plan
San Ysidro Health is a Federally Qualified Health Care
organization committed to providing high quality, compassionate,
accessible and affordable healthcare services for the entire
The organization was founded by seven women in search of medical
services for their families and community. Almost 50 years later,
San Ysidro Health now provides innovative care to over 92,000
patients through a vast and integrated network of 34 program sites
across the county. San Ysidro Health could not serve our patients
without the dedication of our passionate and hardworking
Apply today and become a part of our mission-driven team!
San Ysidro Health has a long-standing commitment to equal
employment opportunity for all applicants for employment.
Employment decisions including, but not limited to, those such as
employee selection, performance evaluation, administration of
benefits, working conditions, employee programs, transfers,
position changes, training, disciplinary action, compensation, and
separations are made without regard to reace, color, religion
(including religious dress and grooming), creed, national origin,
nationality, citizenship status, domestic partnership status,
ancestry, gender, affectional or sexual orientation, gender
identity or expression, marital status, civil union status, family
status, age, mental or physical disability (including AIDS or
HIV-related status), atypical heredity cellular or blood trait of
an individual, genetic information or refusal to submit to a
genetic test or make available the results of a genetic test,
military status, veteran status, or any other characteristic
protected by applicable federal, state, or local laws.
- 875 El Cajon Blvd, El Cajon, CA 92020, USA