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Guest Relations Associate

Company: San Diego Humane Society
Location: El Cajon
Posted on: January 9, 2022

Job Description:

DescriptionDare to make a difference!Are you looking for a rewarding career? San Diego Humane Society is currently looking for a full-time Guest Relations Associate to join our Guest Relations team! If you're passionate about making an impact in the animal welfare movement, we'd love to talk to you.How you'll impact our mission:At San Diego Humane Society, we're united by our mission to Inspire Compassion, providing hope and advancing the welfare of animals and people. In this role, you'll have the opportunity to provide an exceptional guest experience and build relationships that Inspire Compassion. As the typical first point of contact for guests visiting or calling SDHS, Guest Relations Associates are responsible for making sure guests feel welcomed and important, and ensuring the guest experience is exceptionally positive and professional. Associates should be courteous and friendly, and should provide prompt responses to all guest questions and concerns. The Guest Relations Associate is the first point of contact in the following areas: Admissions, Stray, Reclaim, Lost and Found, and Adoptions.What you'll do: Provide exceptional service to every guest; this includes immediately acknowledging guests as they enter or call SDHS and thanking them for coming to SDHS. Use proper phone etiquette at all times and transfer calls to other departments or SDHS campuses as needed. Check guests in and out for relinquishment and euthanasia services. Check in stray animals brought in by the public and gather detailed information regarding the animal's owner, found circumstance, and behavior. Reunite lost animals with their owners by confirming ownership, collecting payment, and completing paperwork. Assist owners who have lost their pet via stray walks, system searches, and lost reports. Cross train in all areas of the Guest Relations department including Admissions, Stray, Reclaim, Lost and Found, and Adoptions.What we're looking for:High School Diploma or equivalentMinimum of one (1) year experience in customer/guest services, 2 years preferredBilingual skills a plus, bilingual-Spanish preferredLocation: Based at our El Cajon CampusPay: Starts at $16.80 per hour. The hourly rate is determined by your related education and experience. Who is San Diego Humane Society?San Diego Humane Society's lifesaving safety net has helped San Diego become the largest city in the U.S. to keep healthy and treatable shelter animals from being euthanized. Our scope of social responsibility goes beyond adopting animals - we offer programs that strengthen the human-animal bond, prevent cruelty and neglect, provide medical care, educate the community and serve as a safety net for all pet families. We are a private, independent, nonprofit organization that is not affiliated with any other humane society or society for the prevention of cruelty to animals.Why us?At San Diego Humane Society, we support and invest in employees as our most valuable asset through conscious delivery of competitive pay and benefits, professional growth, self-care resources and a workplace environment based on our Culture of Care. We have a generous paid time-off plan, paid holidays, medical insurance, long-term disability insurance, life-insurance, a retirement savings plan with 5% company match, flexible spending accounts, wellness program, employee discounts, and so much more!Not ready to apply, or have some questions first? Let us know at [email protected]! EEO Employer

Keywords: San Diego Humane Society, El Cajon , Guest Relations Associate, Other , El Cajon, California

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