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Dispatcher/Customer Service Rep - Auto or Truck dealership Experience

Company: Quality Mobile Fleet Services Inc
Location: El Cajon
Posted on: November 26, 2022

Job Description:

Customer Service Representative/Dispatcher - Automotive, Diesel Knowledge a +

Serves as a liaison between the company and its customers.
Shop operations responsibilities include documenting, overseeing and coordinating customer vehicles through the Service program. A few of the other job functions include scheduling, monitoring, and communicated all activities related to the receipt, assignment, inspection, repair, reconciling billing charges, verifying documentation, and performing appropriate data entry.

The operation responsibilities include assignment/tracking of vehicles, compliance, service intervals, keeping dmv documents up to date on company vehicles. Support the operation for the Company.

*Job Responsibilities: *
* Perform various clerical and administrative duties.
* Maintain customer information, vehicle files, verification of receipt and assignment, records of the completion of work, service/billing files, and other required information.
* Submit invoices for payment via guaranteed check or AP invoicing, reconcile charges, and apply department coding on a monthly basis; enter receipts into Management Systems
* Maintain detailed accurate, up-to-date information for all company vehicles, update vehicle information, technician assignments, customer requests, work order service and repair information as needed daily.
* Maintain vehicle compliance, track/update vehicle registration, tracking DOT records, BIT records, service records and intervals.
* Analyze, manage, and report customer vehicle information.
* Oversee annual insurance card distribution, fuel cards, driver PINS, and vehicle transportation.
* Work with Manager to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.

* Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
* May be required to provide detailed vehicle information to support utilization and reliability.
* Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
* Communicate and schedule repairs/enhancements with Services management and location Technicians.
* Monitor vehicle through Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.
* Coordinate the reservation of pool vehicles scheduling of
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities.
* May work with finance to ensure customers are charged and A/R is collected timely.
* May be required to operate company or customer vehicles.
* Other duties and tasks require by Management

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

* 401(k)
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Day range:
* Monday to Friday
* 8 hour shift
* Day shift
* Monday to Friday
* 8 hour shift
* Day shift

Work Location: One location%58047475%

Keywords: Quality Mobile Fleet Services Inc, El Cajon , Dispatcher/Customer Service Rep - Auto or Truck dealership Experience, Other , El Cajon, California

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