ElCajonRecruiter Since 2001
the smart solution for El Cajon jobs

Lead Mentor Refrigeration Service Technician, In-Home

Company: Sears Holdings Corporation
Location: El Cajon
Posted on: January 11, 2021

Job Description:

The Lead Mentor Refrigeration Technician, on an individual and mentor/mentee basis, is responsible for providing timely and quality repairs of customers' products while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding. The Lead Mentor Refrigeration Technician works with the district to ensure specialized training is delivered, and all aspects of technical onboarding are satisfied. The Lead Mentor Refrigeration Technician advises TM/DSM of technician's readiness and additional training needs. Additionally, the Lead Mentor Refrigeration Technician will be tasked to provide training and coaching to incumbent technicians on specific opportunity areas and to lead peer training courses as requested. Responsibilities are contained within the District and are business unit specific: Reduction in District Technical turnover with indirect impact to EBITDA. Job Duties/Responsibilities: 35% Provides direction and Technical assistance to Peer and Mentor Refrigeration HVAC Technicians 10% Conducts Technical Training and mentors other Technicians 35% Recommends methods to improve business performance and enhance the customer experience 5% Instructs and engages others on the Value Added Services Processes (i.e., Selling and Customer Pro-Advocacy) through effective communication 5% Coaches and trains others on all operating policies used in the In Home business specific to the roles and responsibilities of an In Home Service technician (proper truck maintenance and parts inventory management) 5% Directs and trains on technical performance metrics including, but not limited to: Net Completes per Day, Customer Satisfaction survey results, First Time Solutions, Recalls, First Time Completes 5% Mentors on use of support network (Customer Care Network (CCN), Client Interaction Team (CIT), Center of Excellence (COE), Sears Technical Assistance Team (STAC), District office support, District Staff, Routing, and others as identified by the Technical Manager/Area Operations Manager/District Technical Manager/District Service General Manager Demonstrates exemplary technicial behaviors to new and incumbent Technicians and serves as a positive role model Recognizes and Communicates existing asset gaps of their assigned workforce to the appropriate Technical Manager or Area Operations Manager Performs miscellaneous duties as assigned Required Skills: Prerequisite required: Candidates for Lead Mentor Tech must be an active Refrigeration HVAC technician with a meets or above expectations review for the last 2 review periods and a certified Mentor Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the In Home service technician Ability to coach on effective use of resources including but not limited to: Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC) Ability to train/teach in a one-on-one and classroom environment Ability to coach peer Technicians in troubleshooting difficult repair diagnoses Ability to convey a positive image of the Company in all actions and behaviors Demonstrates and maintains a high level of professionalism in their appearance, language, and behaviors in all mentor and customer interactions Demonstrates the ability to adapt well to change and be a positive influence on others Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving Ability to read, write, and speak English Preferred Skills: Previously certified mentor and/or peer trainer (internal) Previous experience in leading or mentoring a group of technicians (internal or external)

Keywords: Sears Holdings Corporation, El Cajon , Lead Mentor Refrigeration Service Technician, In-Home, Professions , El Cajon, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL Company Drivers - Home Daily! (Placentia,CA)
Description: Second to None. That's who we're determined to be. As a top-ten intermodal logistics company, we're driving hard to be the first choice for customers--and for professional truck drivers.Enjoy
Company: RoadOne
Location: Placentia
Posted on: 01/21/2021

Regional CDL-A Truck Driver Jobs
Description: Job Description Regional CDL-A Truck Driver Jobs At Ashley Distribution
Company: Ashley Distribution Services
Location: Placentia
Posted on: 01/21/2021

CDL A Company Driver - Excellent Company Benefits!
Description: Dedicated Truck Drivers Wanted Daily Hometime Available Earn up to 73K We are looking for Class A drivers who want to be part of a safe, highly motivated and exciting team. Is Work Life Balance a (more...)
Company: Gardner Trucking
Location: Lake Elsinore
Posted on: 01/21/2021


Forklift Driver - Hiring Immediately
Description: We are looking for careful forklift operators to move packages and material around our facilities as well as loading and unloading trucks. You will be operating
Company: Bluecrew
Location: Placentia
Posted on: 01/21/2021

CDL-A Company Drivers - Drop & Hook - 1 yr EXP Required (Placentia,CA)
Description: Second to None. That's who we're determined to be. As a top-ten intermodal logistics company, we're driving hard to be the first choice for customers--and for professional truck drivers.Enjoy
Company: RoadOne
Location: Placentia
Posted on: 01/21/2021

Plumber
Description: CalBear Construction Inc. is growing and we need to fill a few positions in our installation
Company: CalBear Construction Inc.
Location: Placentia
Posted on: 01/21/2021

Electrical Design Engineer
Description: If you are a Design Engineer with experience, please read on For nearly 50 years, we have served an integral role in supporting the advancement of the aerospace and defense industries.We are a pioneer (more...)
Company: Optello
Location: Poway
Posted on: 01/21/2021

Amazon Warehouse Worker
Description: Warehouse Team MembersHourly pay rate: 15/hr or moreShifts:Overnight, Early Morning, Day, Evening, WeekendLocation:Beaumont, CAHourly pay rate:Earn 15/hr or more.Immediate openings available now. Start (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 01/21/2021

Electrician
Description: CalBear Construction Inc. is growing and we need to fill a few positions in our installation department.
Company: CalBear Construction Inc.
Location: Placentia
Posted on: 01/21/2021

Local CDL A Truck Drivers - Home Daily!
Description: Dedicated Truck Drivers Wanted Daily Hometime Available Earn up to 73K We are looking for Class A drivers who want to be part of a safe, highly motivated and exciting team. Is Work Life Balance a (more...)
Company: Gardner Trucking
Location: Lake Elsinore
Posted on: 01/21/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

El Cajon RSS job feeds