IT Support - Analyst I
Company: The Toro Company
Location: El Cajon
Posted on: June 24, 2022
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Job Description:
Job Purpose: Develop, maintain, and enhance plant operations
planning, reporting analysis, and tracking systems using Microsoft
Office, SAP and other manufacturing software tools. The ability to
work with plantpersonnelin assisting to solve technical issues
andcommunicateand enforceIT standards.Will be supporting
themanufacturingengineersand managementin defining IT needs and
provide appropriate software/hardware solutionsfor plant users.Job
Duties & Responsibilities: Review, evaluate and implement requests
from user departments.Analyze systems problems, determineroot-cause
and initiate corrective action.Troubleshoot at the physical level
of the network, working with network measurement hardware and
software, as well as testing hardware devices.Provide backup
support to other regional Torocompany locations. This involves
helping withday-to-dayissues and traveling to support large project
implementations and helping provide coverage.Define end-user
needs,and work with others toarchitect/design, implement, test,
document, and maintain end-user system(s).Develop clear and concise
documentation for instruction manuals.Identify end-user training
needs and provide appropriate hardware/software solutions.Support
and maintain plantapplications andinfrastructure systems including
desktops, servers, printers and phone systems.Ensure data/system
security complies with Torocorporate policiesto protect the
Toroinformationtechnologies from unauthorized access, use, or
interruption.Ensure information technology security provides the
necessary safeguards for good business practice and meets all
corporate and government regulatory requirements.Work with other
Toro plants tohelp drive alignment and standardization to
cross-plant and enterprise systems.Drive continuous improvement
through the use of emerging and commercially available technology
services and processes to increase effectiveness.Job
Qualifications: Bachelor's degree in Computer Science or related
field or equivalent work experience.Experience in Microsoft desktop
OS (Windows 8,9,10, etc.),datacommunications, operations and
personal computers required.Knowledge of system requirements
definition (RD) processes.Ability to solvetechnical issuesand
escalate when appropriate.Must be able to develop and maintain
PC's, printers, peripherals, and infrastructure.Preferred:
Experience with PowerShell and other scripting languages
preferred.Manufacturing and SAP experience preferred.Other
Job-Related Components: (e.g., Physical demands, working
conditions, travel)Must be available for off hours support
rotation.Must be willing to travel up to25% of the
time.#LI-onsiteWe are proud to be an Equal Opportunity Employer and
consider qualified applicants without regard to race, color,
religion, sex (including pregnancy, gender identity, and sexual
orientation), parental status, national origin, age, disability,
genetic information (including family medical history), political
affiliation, military service, or other non-merit based factors. We
celebrate diversity and are committed to creating an inclusive
environment for all employees.
Keywords: The Toro Company, El Cajon , IT Support - Analyst I, Professions , El Cajon, California
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