IT Support - Analyst I

Company: The Toro Company
Location: El Cajon
Posted on: June 24, 2022

Job Description:

Job Purpose: Develop, maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office, SAP and other manufacturing software tools. The ability to work with plantpersonnelin assisting to solve technical issues andcommunicateand enforceIT standards.Will be supporting themanufacturingengineersand managementin defining IT needs and provide appropriate software/hardware solutionsfor plant users.Job Duties & Responsibilities: Review, evaluate and implement requests from user departments.Analyze systems problems, determineroot-cause and initiate corrective action.Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as testing hardware devices.Provide backup support to other regional Torocompany locations. This involves helping withday-to-dayissues and traveling to support large project implementations and helping provide coverage.Define end-user needs,and work with others toarchitect/design, implement, test, document, and maintain end-user system(s).Develop clear and concise documentation for instruction manuals.Identify end-user training needs and provide appropriate hardware/software solutions.Support and maintain plantapplications andinfrastructure systems including desktops, servers, printers and phone systems.Ensure data/system security complies with Torocorporate policiesto protect the Toroinformationtechnologies from unauthorized access, use, or interruption.Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements.Work with other Toro plants tohelp drive alignment and standardization to cross-plant and enterprise systems.Drive continuous improvement through the use of emerging and commercially available technology services and processes to increase effectiveness.Job Qualifications: Bachelor's degree in Computer Science or related field or equivalent work experience.Experience in Microsoft desktop OS (Windows 8,9,10, etc.),datacommunications, operations and personal computers required.Knowledge of system requirements definition (RD) processes.Ability to solvetechnical issuesand escalate when appropriate.Must be able to develop and maintain PC's, printers, peripherals, and infrastructure.Preferred: Experience with PowerShell and other scripting languages preferred.Manufacturing and SAP experience preferred.Other Job-Related Components: (e.g., Physical demands, working conditions, travel)Must be available for off hours support rotation.Must be willing to travel up to25% of the time.#LI-onsiteWe are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: The Toro Company, El Cajon , IT Support - Analyst I, Professions , El Cajon, California