IT Service Desk Analyst

Company: Kforce Technology
Location: El Cajon
Posted on: May 26, 2023

Job Description:

Kforce has a client in El Cajon, CA that is seeking an IT Service Desk Analyst. Responsibilities:

In this role, the IT Service Desk Analyst will assist in the development and implementation of best practice
Proactively identify potential improvement activities as part of a continual service improvement culture
Assist with routine call trend and root cause analysis to identify recurring themes to feed into problem management and CSI planning
Ensure agreed improvement activities are successfully implemented and adopted by all members of the team
Identify local team and end user training requirements and assist in the creation of knowledge and training materials as required
The IT Service Desk Analyst will escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers
Work as an effective member of a multi skilled global IT team demonstrating professionalism and customer focus at all times

Keywords: Kforce Technology, El Cajon , IT Service Desk Analyst, Professions , El Cajon, California

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