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IT Service Desk Analyst

Company: Kforce Technology
Location: El Cajon
Posted on: May 26, 2023

Job Description:

Kforce has a client in El Cajon, CA that is seeking an IT Service Desk Analyst. Responsibilities:

  • In this role, the IT Service Desk Analyst will assist in the development and implementation of best practice
  • Proactively identify potential improvement activities as part of a continual service improvement culture
  • Assist with routine call trend and root cause analysis to identify recurring themes to feed into problem management and CSI planning
  • Ensure agreed improvement activities are successfully implemented and adopted by all members of the team
  • Identify local team and end user training requirements and assist in the creation of knowledge and training materials as required
  • The IT Service Desk Analyst will escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers
  • Work as an effective member of a multi skilled global IT team demonstrating professionalism and customer focus at all times

Keywords: Kforce Technology, El Cajon , IT Service Desk Analyst, Professions , El Cajon, California

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