Customer Support Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for a Customer Support Analyst to enhance
customer satisfaction and provide technical support.
Key Responsibilities
Respond to customer queries via phone or email, adhering to company
policies
Analyze product malfunctions and collaborate with engineering for
resolution
Provide training and support to customers on product
functionalities and updates
Required Qualifications
Two years of experience as a Support Analyst or in a SaaS support
role
Strong customer service skills and ability to work
independently
Experience with database structures and SaaS products
Familiarity with Salesforce or equivalent CRM
Ability to prioritize and manage multiple cases under pressure
Keywords: VirtualVocations, El Cajon , Customer Support Analyst, Professions , Vista, California
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