Customer Service Agent!

Company: Semper Solaris
Location: El Cajon
Posted on: April 6, 2021

Job Description:

Must have Customer Service experience!!!The Customer Service Agentis a vital part of the Customer Serviceteam, ensuring an effortless experience for our customers by being the main point of communication during the project life cycle. This person will perform a wide variety of administrative and communication duties including but not limited to coordinating with customers and colleagues to drive project completion in a timely manner, while producing a 5-Star experience for every customer.Employee Benefits

Excellent benefits package includes: Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance ProgramPaid sick and vacation timeTraining and advancement opportunitiesResponsibilities

Maintain customer communication through Zendesk ticketing systemNavigate ticketing system and record accurate notesProactively communicate to customers to provide project status updates (scheduling updates, project timelines, scope changes, etc.)Problem solve to push jobs forward in a timely mannerGenerate goodwill for the company in the form of 5-star reviews and referrals.Manage pipeline of customers in a variety of work queues (pre-site, overlay and NEM)Answer incoming calls and field questions from customersAdvocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelinesAdvocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challengesUtilize conflict management skills and escalate issues as neededDisplay an approachable confidence while talking to customers and assisting them throughout their project.Perform other duties and tasks as neededRequirements

A minimum of 2 years of customer service experienceExceptional written and verbal communication, time management and follow-up skills requiredAbility to quickly develop positive rapport with customers via phone and emailHigh level of organization with the ability to prioritize and multitaskIntermediate skills in Microsoft Office Word and OutlookAbility to work in a fast-moving environment maintaining a positive attitude in stressful situationsSolution-minded, always looking for ways to improve efficiency, communication, and the customer experienceAbility to follow through on assigned tasks and projects with minimal supervision
Experience working in the construction industry a plus
Experience with Salesforce or other CRM's a plusHigh school diploma requiredSemper Solaris is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.Powered by JazzHR

Keywords: Semper Solaris, El Cajon , Customer Service Agent!, Sales , El Cajon, California

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