Geek Squad Consultation Agent
Company: Best Buy
Location: El Cajon
Posted on: April 9, 2021
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Job Description:
Geek Squad Consultation AgentAs the first point of contact, Geek
Squad Consultation Agents provide knowledgeable technology
solutions and support, while maintaining a friendly, efficient
check-in and check-out experience for customers requiring product
or other technical assistance. They create and maintain a
supportive, positive environment for customers by asking the right
questions, listening carefully, taking detailed notes and
partnering with other team members as needed. Agents display a
genuine passion for and strive to resolve consumer electronic
challenges.At Best Buy, we are obsessed with building long term
relationships with our customers. Every team member should feel
empowered to deliver a world-class and unique experience based on
what each customer needs.Key Responsibilities Helps drive a
positive customer experience by building relationships, exhibiting
empathy, and providing solutions for their needs.Providing
positive, timely engagements with customers during the check-in and
check-out process.Understanding customers technology issues by
asking probing questions, listening, asking clarifying questions,
taking detailed notes, and providing accurate time estimates for
next steps.Monitoring queues and providing accurate status updates
to customers.Clearly communicate and partner with team
members.Basic Qualifications Experience using and learning about
customer electronicsAbility to work successfully as part of a
teamAbility to prioritize and multi-task in a fast-paced
environmentAbility to work a flexible schedule inclusive of
holidays, nights and weekends
Keywords: Best Buy, El Cajon , Geek Squad Consultation Agent, Sales , El Cajon, California
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