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Customer Service Representative

Company: Johnson Outdoors SCUBAPRO
Location: El Cajon
Posted on: January 13, 2022

Job Description:

Want a chance to provide world class customer service with an exceptional outdoor brand?Join our Team!Johnson Outdoors Diving, home to SCUBAPRO, a global market leader in innovative diving products, creates amazing outdoor experiences. For over 50 years, our exceptional gear has given people the opportunity to explore the amazing underwater world.Check us out at or find us on Instagram, Twitter, Facebook, or YouTube.As our Customer Service Representative, you will provide world-class support to our consumers and will focus on e-commerce orders.If you love providing seamless service, resolving problems with calm and class, and want to be valued member of a best-and-class team that our customers rave about, get in touch with us today!What you will do:Monitor all e-commerce orders to verify information and ensure orders are making timely progress toward fulfillment.Handle consumer complaints in professional manner and in accordance with policy/procedure. All inquiries should receive a response within the same business day.Issue return authorizations and process returns.Input and expedite dealer and consumer orders into computer database within 24 hours of receipt. CSR's are responsible for all aspects of order accuracy including but not limited to address, terms, carrier, pricing/commissions, order status, and product availability.General filing, department projects, and other duties as assigned by supervisor. What you need to succeed:High school diploma or equivalent. Some college preferred.At least 1 year of previous customer service experience.Ability to function, often under pressure, without continuous supervision.Ability to effectively solve problems.Computer literacy in Microsoft Office (Word, Excel, PowerPoint). Familiarity with JDE and Data Warehouse software systems a plus.Excellent written and verbal communication skills.Excellent organizational skills and great attention to detail.Scuba Diving experience or desire to learn is a plus.A few pointers about our culture:Entrepreneurial spirit and innovation are in our bones! We authentically innovate trusted equipment that gets people out there.We are laser-focused on our consumers, and passionate about inspiring people to actively engage with the amazing awe of the outdoors again and again.We strive to create meaningful, healthy change in the world as individuals and as a family of brands.We value team members who are willing to wear many hats; who take personal initiative, anticipating what needs to be done, and figuring things out to make them happen; but who are also willing to ask for help, to assist others, and work together.Standard Hiring Range: $16.90 - $21.15/ hourAll qualified applicants will receive consideration for employment at Johnson Outdoors (and all subsidiaries) without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Johnson Outdoors is proud to be an affirmative action and equal opportunity employer. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact Human Resources at to let us know the nature of your request and your contact information.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Johnson Outdoors SCUBAPRO, El Cajon , Customer Service Representative, Sales , El Cajon, California

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