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Call Center Agent

Company: Semper Solaris
Location: El Cajon
Posted on: January 13, 2022

Job Description:

Job Description

Semper Solaris is rapidly growing with several locations expanding across California. Our commitment to excellence has earned us an industry-wide reputation for being one of the top home improvement companies in California. We are a Veteran owned and operated company.


Under the general direction of the Call Center Supervisor, the appointment coordinating team converts warm leads into appointments. Schedule consultation appointments from Solar, Roofing, HVAC or Battery inquiries and perform a variety of phone and administrative duties. The ideal candidate will enjoy sales, is motivated by hard work and high earning potential, dedicated, and a team player.

Employee Benefits
Remote work opportunity with minimal in-office work required for performance, team building and training.
Free department funded lunches and snacks!
Competitive Hourly Rate and Commissions PLUS Bonus opportunity and Cash Spiffs!
Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D
Life insurance, HSA, and access to Semper's employee assistance program
Paid sick and vacation time
Career path opportunities for top performers!
We have various shifts available! Seven days a week!

Call prospects and start up conversations with decision makers
Answer all incoming calls, return missed calls/voice mails, answer emails, chats and texts, and respond to inquiry emails promptly
Schedule appointments via email/phone/text
Accurately enter data into Excel and Salesforce
Accurately ascertain and record all lead sources (web/radio/word of mouth, etc.)
Must be a problem solver and solution finder
Must have great enthusiasm with fast and efficient computer skills
Other tasks as requested by management
No cold calling!

High school diploma or GED required
Experience with Excel, Word, and Outlook is a must
Microsoft Excel: Able to organize, format and calculate data with formulas
Microsoft Outlook: Able to compose, send, and organize email
Microsoft Word: Able to create, edit and design various type of documents using different styles, layouts and media
Salesforce experience a PLUS
Ability to schedule meetings, manage incoming and outgoing phone calls
Ability to learn and apply new software & programs
Ability to make quick and accurate system data entries
High accuracy rate and speed in Data Entry

Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time position

Pay: $14.00 per hour and Commissions plus Bonus potential

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Keywords: Semper Solaris, El Cajon , Call Center Agent, Sales , El Cajon, California

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