Solar Technical Support Agent

Company: Semper Solaris
Location: El Cajon
Posted on: March 19, 2023

Job Description:

Overview:
**THIS IS A REMOTE OPPORTUNITY Solar Technical Support AgentSemper Solaris is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service! Semper Solaris now has offices in Concord, Campbell, Sacramento, Fresno, Manteca, Bakersfield, Santa Fe Springs, Redlands, and San Diego. Our commitment?to excellence has earned us an industry-wide reputation for being one of the top residential construction remodeling companies?in California.Benefits for Full-Time Employees?Include:??Medical, Dental, Vision, Voluntary Life & AD&D Insurance, H.S.A., and Employee Assistance Program Potential Bonus Opportunities and Career Path Opportunities for Top Performers!??Paid?Sick?and Vacation?Time??401kPosition Summary:Semper Solaris is looking for an organized and motivated Technical?Support Specialist to work in our Solar Service Department at our El Cajon location.?Under the general direction of the Service Manager, the Solar Technical Support Specialist?performs a wide variety of troubleshooting and customer service duties. The ideal candidate will be motivated, dedicated, and a team player. In addition, the ideal candidate will have high attention to detail?and a genuine care to his/her work craft. Most importantly the ideal candidate will be able to effectively troubleshoot and resolve a variety of technical solar issues.Please note: This position is required to work Saturday and Sunday

Responsibilities:
Remotely troubleshoot installed solar systems displaying systems of poor performance based on monitoring dataWork with equipment vendors to diagnose hardware failuresEscalate unresolved technical issues by scheduling a field technician to troubleshoot on siteCreating and configuring monitoring portals for customer solar systems in appropriate manufacturer software (Solar Edge, SunPower, and Enphase)Provide exceptional customer service via phone and emailCreating and configuring monitoring portals for customer solar systems onlineConduct ongoing performance monitoring of solar systemsConducting consistent follow ups with customers via phoneReporting and notating customer accountsLocating/retrieving customer information on Salesforce and other CRMS as neededPerforming general office administration work and other tasks as assigned by manager

Qualifications:
Strong communication skills (written and verbal) requiredAbility to work with minimal supervision requiredHigh School diplomas or general education degree (GED) requiredPreferred Qualifications:A minimum of 2 years'?experience in a solar field role highly preferredExperience with SolarEdge Portal, SunPower Portal, or Enphase Portal highly preferredExperience with failure analysis/diagnosis and the processes used to facilitate themPrevious troubleshooting experience is a plusExperience with Salesforce and Excel is a plus Pay: $20-27 per hour DOEThis employer is an Equal Opportunity/Affirmative Action and E-Verify employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: Semper Solaris, El Cajon , Solar Technical Support Agent, Sales , El Cajon, California